Refund & Returns Policy

Effective Date: March 2026

At Gamers Planet (gamersplanet.co.ke), we are committed to transparency and customer satisfaction. This policy explains our return, refund, and exchange procedures in accordance with Google Merchant Center requirements.

---

1. Return Window

Customers may request a return within 30 calendar days from the date of delivery.

Return requests submitted after 30 days will not be accepted.

---

2. Return Conditions

To qualify for a return:

• The item must be unused

• The item must be in its original packaging

• All original accessories, manuals, and components must be included

• The product must not show signs of physical damage, misuse, or wear

• Proof of purchase (order confirmation or receipt) must be provided

Gamers Planet reserves the right to inspect all returned items before approval.

---

3. Non-Returnable Products

The following items are not eligible for return:

• Digital downloads or activation codes

• Opened software products

• Used gaming accessories (headsets, controllers, etc.)

• Items marked as “Final Sale” or “Non-Returnable”

• Products damaged due to customer misuse

---

4. Damaged, Incorrect, or Defective Items

If you receive:

• A defective item

• A damaged item

• The wrong item

You must notify us within 48 hours of delivery.

Provide:

• Clear photos or videos of the issue

• Order number

If confirmed, we will:

• Replace the item (subject to availability), OR

• Issue a full refund

Gamers Planet will cover return shipping costs for defective or incorrect items.

---

5. Refund Method

Approved refunds will be issued using the original payment method used at checkout.

We do not issue cash refunds for card or mobile money payments.

---

6. Refund Processing Time

Once your return is received and approved:

• Refunds are processed within 5–10 business days

• It may take additional time for your bank or payment provider to reflect the refund

You will receive confirmation once the refund has been issued.

---

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

• Gamers Planet is not responsible for lost or damaged return shipments

---

8. Order Cancellations

Orders may be cancelled only before they are shipped.

Once shipped, orders must follow the standard return process.

---

9. How to Request a Return

To start a return, contact:

Gamers Planet
Email: info@gamersplanet.co.ke
Phone/WhatsApp: +254 723 600089
Website: https://gamersplanet.co.ke

Please include your order number when contacting us.